Call Center
Remote support, whenever your line needs it.
With our dedicated call center service, available whenever needed, we provide remote support for all customer requirements. At AXTEA, our expert team provides timely, accurate, and reliable after-sales service to our customers. With our extensive service capabilities, we support machines across a wide range of brands and models.
A great many issues never require a site visit. A remote connection to the machine control lets our engineers see what your operator sees, read the diagnostics directly, and work through the fix on the line — so production can restart without waiting for a technician to travel.
Request Received
You reach us by phone or email. We record the machine, the model and the symptom, so nothing has to be explained twice.
Routed to a Specialist
The request goes to the engineer who knows that machine group, together with its configuration and service history.
Resolution and Feedback
We connect remotely, resolve the issue, and confirm with you that the line is running again before the call is closed.
Frequently asked questions
By phone on +90 224 440 0190, or by email through our contact form. Please have the machine model and serial number to hand — it lets us route you to the right engineer straight away.
It is a secure connection to your machine control that lets our engineer read the diagnostics and guide the operator in real time. All that is required is an internet connection at the machine. The session is opened only with your approval.
We escalate it to on-site service. When needed, we provide fast on-site service support to ensure uninterrupted production, and any spare parts identified during the remote session are prepared before the technician sets out.
Yes. With our extensive service capabilities, we support machines across a wide range of brands and models — not only AXTEA machines. Get in touch with the make and model and we will tell you what we can cover.
